Help & FAQs

Yes just give us a call at 1300 250 562 and we can assist.

The quickest way to cancel your order is to email sales@prohorse.com.au. Please note we can only cancel the order if the product is yet to leave our warehouse. Once it has left, you will have to return it to us for a refund.

No, we only sell through our online store prohorse.com.au. Our warehouse does not allow pickups.

Depending on stock levels, we may ship products from different warehouse locations.

Afterpay, Paypal, AMEX, Visa, Mastercard, Google Pay and bank transfer.

Afterpay allows you to purchase your products now, and pay it off over 4 instalments interest free. For order up to $2000. Once you get to the checkout page, just click checkout with 'Afterpay' and it will redirect you to their sign up page.

Yes! Express post is available on all orders within Australia. Please note if your order is bulky (saddles etc) we will send the order with Startrack Express.

We offer Free shipping for Australian orders over $250.

We ship to worldwide! Shipping costs will apply at checkout. We offer free shipping for international orders over $500.

Standard shipping normally takes 3-8 days. Express shipping is available on all Australian orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

All products can be returned for a full refund or exchange provided that:

- 90 days after receiving your order

- The product is in its original condition

- It was not a final sale item.

Start the return process here.

Your refund or exchange will be processed within 48 hours after we receive it back in our warehouse. Please note it can take up to 5 days for the funds to hit your account.