Yes just give us a call at 1300 250 562 and we can assist.
FAQ
- Can I place an order over the phone?
- Do you have a physical store?
- How can I track my order?
- What payment options do you offer?
- What is Afterpay?
- Can I return or exchange an item?
- When will my refund/exchange be processed?
- How much is Shipping?
- Do you offer Express Post?
- Do you ship worldwide?
- What shipping carriers do you use?
- Why did my order arrive in 2 separate deliveries?
- Do you sell gift vouchers?
Orders
- Can I place an order over the phone?
- Do you have a physical store?
- How can I track my order?
Can I place an order over the phone?
Do you have a physical store?
No, we only sell online and don't allow pickups from our warehouse locations.
How can I track my order?
Your tracking number will be emailed to you. You can also click the order information link in your confirmation email to view the progress of your delivery.
Payment Options
- What payment options do you offer?
- What is Afterpay?
What payment options do you offer?
Afterpay, Paypal, AMEX, Visa, Mastercard, Google Pay and bank transfer.
What is Afterpay?
Afterpay allows you to purchase your products now, and pay it off over 4 instalments interest free. For order up to $2000. Once you get to the checkout page, just click checkout with 'Afterpay' and it will redirect you to their sign up page.
Shipping & Returns
- Can I return or exchange an item?
- When will my refund/exchange be processed?
- How much is Shipping?
- Do you offer Express Post?
- Do you ship worldwide?
- What shipping carriers do you use?
- Why did my order arrive in 2 separate deliveries?
Can I return or exchange an item?
Yes we offer easy returns on all of our orders provided that you return it 90 days after receiving your order, the product is in its original condition and it was not a clearance item.
Start the return process here.
When will my refund/exchange be processed?
Your refund or exchange will be processed within 48 hours after we receive it back in our warehouse. Please note it can take up to 3 days for the funds to hit your account.
How much is Shipping?
We offer Free shipping for Australian orders over $149. A shipping and handling fee for smaller orders is charged at $16.95.
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Do you offer Express Post?
Yes we do offer express postage within Australia for smaller orders (up to 8kg).
Do you ship worldwide?
Yes, we ship to worldwide. Shipping costs will apply, and will be added at checkout. We offer free shipping for international orders over $400.
What shipping carriers do you use?
We ship with Australia Post and Startrack.
Why did my order arrive in 2 separate deliveries?
Depending on stock levels, we sometimes ship products from 2 different warehouses.
Other
- Do you sell gift vouchers?
Do you sell gift vouchers?
Yes, we do. These are issued electronically by email and each contains a unique reference number. Buy your gift card here.